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Selected by
PC Webopaedia
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Navas 28800-56K Modem FAQTM
(Answers to Frequently Asked Questions)
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![[Modem Picture]](images/modem.gif)
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I: MODEM COMPANIES ON THE INTERNET
Copyright 1999-2017
The Navas
GroupSM, All Rights Reserved.
Permission is granted to copy for private non-commercial use only.
Send mirror and commercial license inquiries to John Navas.
Posted as <http://modemfaq.navasgroup.com/faq_a.htm>.
Important Notes:
-
Privacy Policy: This site makes no use of personal information;
does not require registration; and does not use browser "cookies."
-
Copies of this (or other Web) document may be obtained by email from a
"GetWeb" (e.g.,getweb@usa.healthnet.org)
or "Agora" (e.g., agora@dna.affrc.go.jp,
agora@kamakura.mss.co.jp)
server in hypertext (HTML) or plain text format. For more information,
send an email message to the server with a body of "help". Another alternative
is WwwFetch.
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The author has no present connection with any modem company (other than
as a customer), and does not endorse the products of any company. This
information was compiled by the author and is provided as a public service.
Neither the author nor any organization mentioned herein are responsible
for any errors or omissions, or for any consequential problems that might
result. USE AT YOUR OWN RISK.
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The author does not have the time to give individual technical support,
so please do not email requests for assistance. Instead, post them
to Usenet. Thank you.
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Email comments and suggestions to John Navas
3Com on the Internet
Mega-merger: 3Com
to acquire USRobotics
in $6.6
billion deal.
3Com is a member of the so-called "Open
56K Forum," a promotional group for "K56flex"
56K technology from Rockwell. It's unclear what impact the acquisition
will have on the competition with "x2" 56K technology from USRobotics.
(See "What are 56K modems?")
Note: In the opinion of this author the advertising claims made
for the EtherLink III LAN+Modem PC Card ("modem that is actually 50% faster
than the leading competitor's") may well be misleading. This author doubts
that the EtherLink III LAN+Modem PC Card is significantly faster than other
V.34 modems in real world applications.
ACEEX on the Internet
AcerOPEN on the Internet
Apache Micro Peripheral
Archtek (America) on the Internet
Askey on the Internet
Bay Networks/Penril on the Internet
Best Data on the Internet
Boca Research on the Internet
Brooktrout Technology on the Internet
Cardinal Technologies on the Internet
Hayes to acquire Cardinal
COM One (France) on the Internet
Compaq Communication on the Internet
COMPRO on the Internet
Connectware on the Internet
Creative Labs on the Internet
Diamond/Supra on the Internet
Supra is now owned by Diamond Multimedia.
6/6/96: Diamond/Supra has announced
that 33.6 upgrades will be available for all Supra 28.8 modems. The cost
and difficulty of those upgrades, depending on the age and model of the
modem, ranges from downloading and installing free Flash firmware to return-to-factory
for rework.
Dynalink (Australia) on the Internet
E-TECH (Bullet Telecom) on the Internet
Eiger Labs on the Internet
ELSA on the Internet
GammaLink on the Internet
Global Village on the Internet
GVC on the Internet
Hayes (and PPI) on the Internet
Hayes to acquire Cardinal
Hayes has lined up new investors, obtained approval of a revised Reorganization
Plan from the Bankruptcy Judge, and hired a new CEO.
Additional information:
-
"IBM exec to be
named CEO of Hayes"
-
"Hayes to step
back from helm"
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"Hayes Lines
Up New Investors"
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"Hayes Seeks
Funds After Nortel Backs Out"
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"Hayes eyes new
start, future IPO for modem maker" [new
3/15/96]
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"Judge OKs Hayes'
independence"
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"Diamond ups its
buyout bid for Hayes for the third time"
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"Menacing Dennis"
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"U.S. Robotics withdraws
bid for Hayes"
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"Hayes says it
has financial backing for reorganization"
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"US Robotics Eyes
Hayes"
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"U.S. Robotics files
papers in Hayes bankrutpcy case"
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"Hayes confident
as Bankruptcy Court opens up bidding"
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Diamond
Press Release on bid for Hayes
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"Bidding war for
Hayes set to begin this Monday"
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"Bankruptcy court
nixes Hayes' bid for extension to find funding"
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"Hayes pushes for
court extension"
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"Dennis Hayes mulls
his future without Boca Research"
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"Hayes and Boca:
Playing the waiting game"
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"Boca Research bails
on Hayes merger; execs swap charges"
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"Hayes Trying to
Bail Out of Boca Merger"
INTERNET:
HostModems on the Internet
IBM (PC Co.) on the Internet
Intertex (Sweden) on the Internet
I/O Magic on the Internet
Logicode (Quicktel) on the Internet
Microcom on the Internet
miro Computer Products on the Internet
Motorola ISG on the Internet
"Motorola
to depart consumer modem business"
Multi-Tech on the Internet
Multiwave Innovation on the Internet
NetComm (Australia) on the Internet
NewCom on the Internet
New Media Corporation on the Internet
NovaLink Technologies on the Internet
Olicom on the Internet
Ositech Communications on the Internet
Pro-Nets Technology on the Internet
Psion Dacom on the Internet
PUREDATA on the Internet
(part of Banksoft Canada)
Puretek on the Internet
Shark Multimedia on the Internet
Simple Technology on the Internet
Spectrum Signal Processing on the Internet
TDK Systems on the Internet
Taicom International on the Internet
Telebit on the Internet
TRON (Belgium) on the Internet
Trust Computer Products (Netherlands) on the Internet
USRobotics on the Internet
Mega-merger: 3Com
to acquire USRobotics
in $6.6
billion deal.
3Com is a member of the so-called "Open
56K Forum," a promotional group for "K56flex"
56K technology from Rockwell. It's unclear what impact the acquisition
will have on the competition with "x2" 56K technology from USRobotics.
(See "What are 56K modems?")
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USRobotics Home Page
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Files (including manuals and Courier Flash updates) may be obtained
from ftp.USR.com
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Email technical support (you should get a response within 48 hours):
Send email to Support@USR.com
with a subject of "help" to get an index of available options.
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To obtain an SRO (Service Request Order) number for modem repair
or upgrade, choose one of the following. In all cases you'll need the model
number and serial number of your modem, as well as the modem
firmware
date. (The modem firmware date can be obtained with the
ATI7
command. See "Any other USRobotics tips?")
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Use the SRO
request form on the USRobotics Web site.
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Use the USROBOTICS Support Area in America
Online.
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Use the USROBOTICS Forum on CompuServe.
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Send CompuServe Mail to 76711,707 with the Subject "SRO".
(From the Internet this would be 76711.707@CompuServe.com)
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Send Internet email to support@usr.com
with the Subject "SRO".
(This system has been unreliable in the past -- keep resending
your message daily until you get a response.)
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Call the USRobotics Bulletin Board System (BBS) at 847/982-5092.
(This might be difficult unless you have a second modem.)
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Call USRobotics Fax on Demand toll-free at 800/762-6163 and request document
number 10900.
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Call the U.S. Robotics Customer Support Line at 847/982-5151.
(Be warned that you may be in for a long hold, particularly if you
call during peak times.)
USRobotics Mobile Communications (Megahertz) on
the Internet
Viking Components on the Internet
Wisecom on the Internet
Xircom on the Internet
Zoltrix on the Internet
Zoom Telephonics on the Internet
ZyXEL on the Internet
Trademarks belong to their respective owners.
